When local law sets the rules
The rules on this page apply to your account and any request you send to us where local law permits access. If a clause here conflicts with a mandatory rule in Malaysia, that local rule comes first, and we handle the rest in the same order.
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We use the same legal frame for account creation, identity checks, record keeping, disputes, and requests to change or remove data. When a question touches Touch 'n Go, GrabPay, Boost dan FPX records, we compare the wallet trail with your account log before we answer. That
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way, the decision rests on the record you created, not on a guess or an old message thread. If your location makes access unavailable under local law, we will not move the account forward. If you spot a wording conflict, send it through the contact route
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in your account and we will point to the clause that applies.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.